Designated Design and Marketing

GoldMine® Premium Edition

Focus on Customer Relationships

New Support Module! Reduce your customer service costs, while increasing customer satisfaction by deploying GoldMine Premium's Support Module.	New Intuitive Interface!
Serve customers faster and more effectively Increase technician productivity Lower cost of service Reduce training time	Highly intuitive Easy navigation Standards-based Get to functionality and data quickly

Relationship Management

GoldMine Premium Edition consolidates customer information in one convenient location, which enables sales, service and marketing teams to view consistent data and similar facts across all facets of the organization
Contact list views include preview panes for quick navigation to detailed information of any contact. Contact record tabs can be reordered per user specific requirements and more can be displayed on the screen for added information
Gain a holistic view of any customer maintained in GoldMine to effectively communicate with the entire client base
Daily Activity Management features enable all users to manage day to day tasks and email conversations
Activity List preview pane visually displays open and closed activities, email communications and more
Quickly schedule calls, appointments, and to-do’s for any contact with the click of a button
Calendar views provide insight into each users daily, weekly and monthly activities. Group calendars enable managers to view subordinates calendar information

Sales Management

Opportunity Management

Forecast Management

GoldMine helps sales agents and sales manager maintain a consistent selling process with visible results
Assists account representatives in determining which markets they sell most effectively, which competitors they have a higher chance of winning against, and what sales activities and tactics can help shorten a sell cycle for optimal customer wins
Quickly create Projects based off of opportunity information. GoldMine allows you to track detailed information about the clients, project status, source, and timeframe of any project

Forecast features allow managers to view each opportunity in the system and enable all levels of management understand the big picture, to help keep sales cycles on track
Compare actual sales and forecasted sales vs. quota so users stay focused on reaching their sales quotas
Administer forecast pipelines in real-time for the greatest revenue impact

Marketing Automation

Campaign Management	Lead Management
Improve marketing effectiveness and target the right contacts for each campaign by using intuitive campaign creation features in GoldMine Better understand your customer targets and marketing activities. Campaign wizard helps lists contacts which qualify for specific campaigns, automatically generate each user’s activities and helps marketing managers create and initiate email campaigns.	Analyze the value of various lead characteristics using the Leads Analysis tools in GoldMine Premium Edition Automated process helps automate common business tasks such as sending emails, updating lead information, or scheduling lead activities Track sales for closed loop reporting and campaign effectiveness

Customer Support

Case Management

Knowledge Base

Customer Service and Support functionality enables tracking, resolution and reporting of service requests resulting in improved client satisfaction and better customer retention
Customer service center permits all support agents to accept incoming service requests, be alerted with upcoming and urgent cases, and share client information across support teams
Places important client information in the hands of your service agents so they can resolve service request quickly and accurately

GoldMine users can leverage powerful Knowledge Base features to help analyze and resolve customer service issues
Supports an organizational content structure for all teams to access, as well as, each user can develop their own, individual knowledge base content
Easily store content in comprehensive file and folder formats, and search knowledge base by keywords, topics and more

Look Deeper Inside Premium

User Interface

Modern look and feel makes GoldMine Premium Edition easier to learn and use
Tabbed view provides quick navigation between open windows in GoldMine
Enhanced left hand navigation bar allows direct access into major features
Contact record display enables more customizability
Organization chart within contact relationships tab visually displays organization structure and roles
Contact list preview panes for quick navigation to detailed information
Recently Viewed box displays records just recently accessed in GoldMine
Contact Search Box is always present for faster access into contacts
User configurable grid controls, such as, Group By, Summary and Filter mechanisms
Activity List allows users to easily manage open and closed activities, email communications and more.
Auto-complete capability improves speed and accuracy in field data entry
Tip of the day helps users learn about the features of GoldMine

Analytics & Reports

GoldMine Premium report center contains many out of the box reports to analyze various GoldMine data
Statistical and Graphical analysis
Sales, Forecast and Quota analysis
Knowledge Base module manages content which can be leveraged across modules in GoldMine

Integration

System Requirements

Server System Requirements

Shared Workstation Requirements